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Returned goods
 
0,2% the Louge-book returned.
1 each 500 sold 
reasons: only size incompatibility
We guarantee a period of 10 days from receipt dates of unconditioned goods return.
                                                                                
Delivery stats
 
100% successful delivery
All orders have been shipped correctly. Only in some case UPS needed to phone to agree a delivery time, however no shipping have been returned.
                                                                                
Payment
 
PayPal (credit card or native)

50 %

PayPal (bank transfer)

2 %

Banca Sella (credit card)

38 %

Cash on Delivery (UPS)

10 %

0 % payment problems

                                                                                
Delivery
 
Time to delivery Lounge-books for Geographic area
Italy and part of Germany 1 day
Rest of Europe from 2 to 3 days
United Kingdom from 2 to 4 days
USA one week
Canada one week
Australia one week
Dubai 1 day
Other countries in Middle-east region from 2 to 4 days


We ship via UPS, we send to the customer the tracking number to check delivery status in real time just clicking a link. 

These printouts are taken directly from the UPS site, real delivery processes:

Package Progress for Germany
Location Date Local Time Description
NEUHAUS,DE 29/10/2008 13:59 DELIVERED
  29/10/2008 8:47 OUT FOR DELIVERY
  29/10/2008 7:00 ARRIVAL SCAN
NURNBERG,DE 28/10/2008 20:50 DEPARTURE SCAN
MILANO,IT 28/10/2008 0:40 EXPORT SCAN
VERONA,IT 27/10/2008 19:05 ORIGIN SCAN
IT 27/10/2008 4:45 BILLING INFORMATION RECEIVED

Package Progress for United Kingdom
Location Date Local Time Description
BARKING,GB 30/10/2008 14:01 ARRIVAL SCAN
CHILLY MAZARIN, PARI,FR 30/10/2008 2:00 DEPARTURE SCAN
CHILLY MAZARIN, PARI,FR 29/10/2008 23:30 ARRIVAL SCAN
MILANO,IT 29/10/2008 5:00 DEPARTURE SCAN
  29/10/2008 1:25 EXPORT SCAN
VERONA,IT 28/10/2008 19:13 ORIGIN SCAN
IT 28/10/2008 4:14 BILLING INFORMATION RECEIVED
Shipping
 
99% orders shipped next business day.
All days, from monday to friday, are shipped the orders arrived until 08:00 AM GMT.
We do an intensive forecast permitting us to answer instantly to every request from the stock in the warehouse.
The 1% of retard is almost due to carrier missing the withdraw.
                                                                                
Additional costs
 
 0.00 €/$ hidden costs
We ship using the UPS all inclusive service. We pay for customs, taxes and duty.
None of our customers have spent a cent more then the value in the order (all destination, from USA, Europe to Australia).
                                                                                
 
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